I don't know if it happens to anyone else or if it's just me, but this happens to me for days, when one day I don't give cre they take away my shield points, they set me back to level up again.
And it's not that I spend a lot of time without giving credit or tip if it's just one day it happens to me Quote

Hello,
Thank you for taking the time to contact us today! Please be aware that your Current Level is the number that is shown within the Crest. Your Current Level is determined by your point earnings in the last 365 days. - Note that your Current Level can move up and down depending on your activity in the past year.
Should you still have any questions, please feel free to contact our 24/7 Customer Service Department by email or calling us at 1-800-685-9236. A representative will always be available to assist you.

A.M. Quote

Hello,
Thank you for taking the time to contact us today! Please be aware that your Current Level is the number that is shown within the Crest. Your Current Level is determined by your point earnings in the last 365 days. - Note that your Current Level can move up and down depending on your activity in the past year.
Should you still have any questions, please feel free to contact our 24/7 Customer Service Department by email or calling us at 1-800-685-9236. A representative will always be available to assist you.

A.M.



Thank you very much for your prompt response, I said this because I was missing 40 points to go up to level 29 and now I see I am starting level 28 again. Quote