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Forums / Technical Support

Problem in site
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Technical Support: Problem in site
Diiegos
Created by: diiegos

4/24 @ 10:40am (EST) |UTC - 5:00
Posts: 290

Hello, there is a problem with the site, it is that it does not let me enter the main page or enter the room of my favorite Model, I get a message that says service error or something like that
Quote
Created by: vscustomerservice

4/24 @ 11:07am (EST) |UTC - 5:00
Posts: 850

Hello,
Thank you for taking the time to contact us! If you are unable to log into your account, please reach out to us via email, Live Chat, or through phone in order to further assist you with logging into your account.
Should you still have any questions, please feel free to contact our 24/7 Customer Service Department by email or calling us at 1-800-685-9236. A representative will always be available to assist you.
R.N.
Quote
Diiegos
Created by: diiegos

4/24 @ 11:27am (EST) |UTC - 5:00
Posts: 290

Hello,
Thank you for taking the time to contact us! If you are unable to log into your account, please reach out to us via email, Live Chat, or through phone in order to further assist you with logging into your account.
Should you still have any questions, please feel free to contact our 24/7 Customer Service Department by email or calling us at 1-800-685-9236. A representative will always be available to assist you.
R.N.



Yes I have been able to log into my account but when I want to enter a room I get error 500 try later
Quote
Created by: vscustomerservice

4/24 @ 12:05pm (EST) |UTC - 5:00
Posts: 850

Thank you for following up with us. The site is back up now and you should be able to enter any model room. If you are still having issues entering model rooms, please reach out to us in order to further assist you.
Should you still have any questions, please feel free to contact our 24/7 Customer Service Department by email or calling us at 1-800-685-9236. A representative will always be available to assist you.
R.N.
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