Forum Topics
Technical Support: Please fix Cam2Cam "broadcast id" error
Hi,
a bit more than a month ago I reported a glitch on the cam2cam testpage and was told that it will be fixed soon, but I have not received any update or message from support yet despite asking various time what is the status. I cannot get the cam to show up on the test page. The error message is still saying "Failed to fetch broadcast id: getBroadcastId error: Authentication was rejected by chat system (...) You may be already broadcasting in a different browser window". But I do not have any other window open or anything similar.
I would really appreciate to hear something back from you guys. After all, Cam2cam is a standard feature but the cam test fails on all my devices for a whole month now!
Thank you! Quote
a bit more than a month ago I reported a glitch on the cam2cam testpage and was told that it will be fixed soon, but I have not received any update or message from support yet despite asking various time what is the status. I cannot get the cam to show up on the test page. The error message is still saying "Failed to fetch broadcast id: getBroadcastId error: Authentication was rejected by chat system (...) You may be already broadcasting in a different browser window". But I do not have any other window open or anything similar.
I would really appreciate to hear something back from you guys. After all, Cam2cam is a standard feature but the cam test fails on all my devices for a whole month now!
Thank you! Quote
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Hi,
a bit more than a month ago I reported a glitch on the cam2cam testpage and was told that it will be fixed soon, but I have not received any update or message from support yet despite asking various time what is the status. I cannot get the cam to show up on the test page. The error message is still saying "Failed to fetch broadcast id: getBroadcastId error: Authentication was rejected by chat system (...) You may be already broadcasting in a different browser window". But I do not have any other window open or anything similar.
I would really appreciate to hear something back from you guys. After all, Cam2cam is a standard feature but the cam test fails on all my devices for a whole month now!
Thank you!
Thank you so much for taking the time to contact us via the forums. We are sad to hear of the experience you received and will do everything we can to work on getting this resolved for you asap. We reached out to you via email a few moments ago requesting a full screenshot of the error message your experiencing as well as some other pertinent information that will assist us in resolving this issue. Thank you. We look forward to your response. CC
Quote
a bit more than a month ago I reported a glitch on the cam2cam testpage and was told that it will be fixed soon, but I have not received any update or message from support yet despite asking various time what is the status. I cannot get the cam to show up on the test page. The error message is still saying "Failed to fetch broadcast id: getBroadcastId error: Authentication was rejected by chat system (...) You may be already broadcasting in a different browser window". But I do not have any other window open or anything similar.
I would really appreciate to hear something back from you guys. After all, Cam2cam is a standard feature but the cam test fails on all my devices for a whole month now!
Thank you!
Thank you so much for taking the time to contact us via the forums. We are sad to hear of the experience you received and will do everything we can to work on getting this resolved for you asap. We reached out to you via email a few moments ago requesting a full screenshot of the error message your experiencing as well as some other pertinent information that will assist us in resolving this issue. Thank you. We look forward to your response. CC
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